Terms and Conditions.

1The service

Biashara Chats provides tools for businesses to manage WhatsApp conversations and related sales workflows, which may include a shared inbox, CRM/leads, team collaboration, Store catalogue and orders, broadcasts, automations, AI-assisted replies, analytics, and an Integration API (where enabled). Features may vary by plan and may change as we improve the product.

2Accounts & workspaces

You must provide accurate registration information and keep it updated. You are responsible for activity under your account, protecting access to your email and authentication methods (including OTP codes and Google sign-in), approving login requests only when you initiated them, and reviewing active sessions. Workspace owners and admins control seats, roles, and connected WhatsApp assets. You must ensure team members are authorized to access customer conversations.

3WhatsApp & Meta

Biashara Chats is a management layer on Meta's WhatsApp Business Platform (Cloud API). You must comply with WhatsApp's Terms of Service, Business Policy, Commerce Policy, and any applicable messaging or opt-in rules. You are solely responsible for message content, template quality, customer consent, and the consequences of Meta enforcement actions (including rate limits, quality ratings, or account restrictions). We are not responsible for bans, messaging restrictions, or data loss caused by Meta, WhatsApp, or your use of those platforms.

4AI features

Optional AI features (such as triage, suggested replies, or auto-reply) generate outputs from your configured knowledge (business description, policies, FAQs, canned replies, and published Store catalogue where available) and conversation context. AI outputs can be incomplete or incorrect. You remain responsible for reviewing automated messages where human oversight is required, for enabling auto-reply only when appropriate, and for any customer-facing content sent from your business number.

5Acceptable use

You agree not to:

• Use the service for unlawful, harmful, or deceptive activity.
• Spam, harass, or message contacts without a lawful basis.
• Attempt to bypass security, scrape other tenants' data, or abuse the Integration API or rate limits.
• Upload malware or content that infringes others' rights.
• Resell or white-label the service except under a separate written agreement with us.

We may suspend or terminate access for violations, security risk, or non-payment, with or without prior notice where reasonably necessary.

6Plans, billing & trials

Paid plans, free tiers, and trials are described on our pricing pages or in-product. Fees are charged via our payment processor. Unless stated otherwise, subscriptions renew according to the plan you select. Taxes may apply. Refunds, if any, are handled according to the plan terms or applicable consumer law. Feature limits (seats, messages, AI usage, broadcasts) are enforced as configured for your plan.

7Your content & data

You retain ownership of your business content (messages, catalogue, FAQs, media you upload, and similar materials). You grant us a limited license to host, process, and display that content solely to operate and improve the service for you. Our responsibilities for personal data are described in the Privacy Policy. You are responsible for lawful collection and use of your customers' data.

8Intellectual property

The Biashara Chats platform, branding, and original software remain the property of Byte Nuru / Biashara Chats and its licensors. You may not copy, reverse engineer (except where mandatory law allows), or use our trademarks without prior written consent.

9Disclaimers & liability

The service is provided on an "as available" basis. To the fullest extent permitted by law, we disclaim warranties of uninterrupted availability, perfect accuracy of AI outputs, or fitness for a particular purpose. We are not liable for Meta or third-party outages, your messaging compliance failures, or indirect or consequential damages. Where liability cannot be excluded, our aggregate liability arising from these Terms is limited to the fees you paid us for the service in the three (3) months before the claim (or KES 10,000 if you are on a free plan), except where mandatory law requires otherwise.

10Termination

You may stop using the service and request workspace deletion as described in our Data Deletion Policy. We may terminate or suspend accounts for breach, risk, or extended inactivity on free plans. Provisions that by nature should survive (including IP, liability limits, and governing law) will survive termination.

11Governing law

These Terms are governed by the laws of Kenya. Courts in Nairobi have exclusive jurisdiction over disputes arising from these Terms or the service, unless a separate written agreement says otherwise for a specific engagement.

12Changes

We may update these Terms from time to time. Continued use after the updated "Last updated" date constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

Terms questions

Contact our support team

Byte Nuru — Nairobi, Kenya. Questions about these Terms: