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Fast, technical responses — whether it's a bug report or a feature request.

Frequently Asked Questions

Choose Continue with Google, or enter your email and use the six-digit code sent to your inbox. You can also use QR session login when another device is already signed in. Biashara Chats does not use or reset passwords.

Go to your workspace Settings > WhatsApp. Click on 'connect whatsapp' to go through the Meta Embedded Signup flow. Confirm you have a Facebook account to log in with before you start.

Yes — Biashara Chats supports WhatsApp Coexistence. Keep using the WhatsApp Business app on the same number, and messages stay in sync between your phone and the dashboard. You link your phone with a QR scan during the Meta setup.

Your service won't go offline, but you will need to upgrade to add more agents or fully manage leads beyond your tier's limits. Upgrades can be done seamlessly from the Billing page in your workspace.

AI Triage automatically tags incoming chats by conversation intent and prepares smart reply drafts for your agents, so common inquiries get answered faster. You stay in control — drafts are suggestions you can edit before sending.

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